Letter to Customers and Partners in China

As the Year of the Rat stumbled into an unexpected start, all of us are deeply concerned with the latest development of the novel coronavirus (nCoV).

Since its outbreak, Evonik has been closely monitoring situation. In order to protect our employees and ensure safe operations, we are taking various measures according to the national and local disease control requirements.

We are pleased to share with you that all 10 plants and 4 offices of Evonik China have resumed full operation on February 10. Meanwhile, we are pulling together the global procurement and supply chain resources of the Evonik Group to support the production of our customers and partners. The whole business team of Evonik is ready to assist you in any emergent order for disease control purposes, seeking every possibility of fast delivery in line with local policies. It is our responsibility to provide professional, high-quality services to every customer and partner, anytime and anywhere.

Fighting against epidemic demands immediate action. In the past few weeks, many of our customers and partners were among the first movers to make donations and efforts to help control the spread of nCoV. Deeply impressed and inspired by them, Evonik also made our own contributions to the battle against nCoV through joint donation and free supply of raw materials urgently needed on the frontline.

Up to now, zero case of nCoV infection has been reported neither in Evonik China nor in other regions Evonik operates. We are doing everything within our power to keep the record. At the very beginning of the outbreak, Evonik China has assembled a regional emergency response team to guide the disease control work and the implementation of the production and operation plan. Our business teams maintain close contact with our customers and partners to fulfill their needs promptly. Our function teams are joining forces in employee communication, PPE procurement and distribution, supplier emergency management, etc. to protect our employees and operations, while at the same time to reduce the impacts to our customers and partners to the minimum.

“Customer proximity is the basis for mutual success”. This philosophy has guided our business in China for years. Despite of the uncertainties amid the epidemic, we promise to deal with any potential risks in operation and shall make our best efforts to minimize the possible impact to the supply to the Chinese customers caused by the outbreak.

Last but not the least, we express sincere gratitude to you for your confidence, understanding and support to Evonik during this hard time. Together, we shall prevail. We firmly believe that the nCoV epidemic will soon be conquered and we will all embrace a safer, healthier and better future!

Evonik China

February 11, 2020